FAQ
Frequently Asked Questions
How are Grace & Key products made?
Each Grace & Key item is produced as ordered. We create every piece with intention, focusing on quality, care, and purpose rather than mass production.
What kind of apparel do you use?
We use carefully selected unisex apparel chosen for comfort, durability, and everyday wear. Our pieces are meant to feel good, fit well, and hold up through regular use.
How do your sweatshirts fit?
Our sweatshirts have a classic unisex fit.
For a standard fit, order your usual size. For a more relaxed or oversized look, we recommend sizing up.
How do your t-shirts fit?
Our t-shirts offer a structured unisex fit with a durable feel. They are designed for everyday wear and have a more substantial feel than a lightweight fashion tee.
For a more relaxed fit, consider sizing up.
When will my order ship?
Orders are typically processed and produced within 1-2 weeks . Once your order is ready, it will ship and tracking information will be sent to your email.
Thank you for your patience and support as each piece is prepared with care 🤍
Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 7 days of delivery.
To be eligible:
- Item must be unworn and unwashed
- Item must be in original condition
Please note:
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Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
If your item arrives damaged or incorrect, please contact us and we will make it right.
How should I care for my order?
To keep your apparel looking its best:
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Wash inside out
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Use cold water
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Tumble dry low or hang to dry
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Do not iron directly on the design
Following these care instructions will help preserve both the garment and the print.
Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to the email used at checkout.
How can I contact Grace & Key?
Email: graceandkey1@gmail.com
Instagram: @graceandkey
We’re always happy to connect.
